Privacy

In the following, we provide information on the collection and processing of personal data when using the www.culinor.com website (referred to below as "website").

Identity of the controller

Culinor NV, Houtstraat 46, 9070 Destelbergen, Belgium; a company of the ORIOR group

Contact details of the data protection officer

You can reach our data protection officer at: Data protection officer of ORIOR AG, Dufourstrasse 101, 8008 Zurich, Switzerland or by email to datenschutz@orior.ch

Purpose and basis for data processing

The data processing is carried out to improve our service quality. The processing of your data is based on your consent, is necessary for the performance of a contract with you or is necessary for the purposes of the legitimate interests of Culinor.

Kinds of personal data and where it comes from

We process personal data arising from your use of our contact form.

Recipients of personal data

Your data will not be transferred to any third party. However, we work with IT providers, who are responsible for backing up all data.

Accountancy: accountancy@culinor.com

Purchase: purchase@culinor.com

Quality: quality@culinor.com

Sales: sales@culinor.com

General points: info@culinor.com

Careers: jobs@culinor.com

Contact form

You have the option of using a contact form to get in touch with us. Doing so requires that you enter the following personal data:

  • First name and last name
  • Address (optional)
  • Telephone number (optional)
  • E-mail address
  • Article number (optional)
  • Lot number (optional)
  • MHD date (optional)

We mark the mandatory entries: in case this information is not provided, the provision of our services may be hindered. Other information is optional and does not affect the use of our website.

We only use this data in order to answer your queries in an optimum manner and in a way that is tailored to you. The processing of your contact request constitutes our legitimate interest within the meaning of Art. 6, paragraph 1 lit. f GDPR. You can object to this data processing at any time (for contact details, see further below, “Rights of the data subject”).

Duration of storage

Unless otherwise stated, we store usage data and other personal data for a maximum of 5 years.

Rights of the data subject

If the legal requirements are met, you have the following rights:

  • Right to access and information
  • Right to rectification if there are mistakes
  • Right to delete your data
  • Right to restrict the processing of your data

In addition, you have the right to object at any time to the processing of your personal data, which is based on your consent or our legitimate interests. The withdrawal of your consent does not affect the lawfulness of processing before its withdrawal.

To assert your rights, please contact the responsible data protection officer at datenschutz@orior.ch

Right to complain to the supervisory authority

If you have a complaint about how we are dealing with your personal data, please contact us via the email address above. You also have the right to lodge a complaint with the Privacy Commission (www.privacycommission.be).

Data security

We maintain up-to-date technical measures to ensure data security, in particular to protect your personal data from risks during data transmission and from being accessed by third parties. These are adjusted according to the current state of technology.

Cookies

We use Analytical cookies:
With these cookies, we can track visits and traffic so that we can measure and improve the performance of our site. They help us to determine which pages are the most and the least popular and how visitors move through the site.

Changes to the privacy policy

We reserve the right to change this privacy policy at any time. You will find the date of the most recent change at the end of the privacy policy.

Date of last revision: August 23rd, 2018